(Part 1)
(CafePress Storeowners Forum joined)
Lorilei363: Hi, Maheesh
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CafePress Storeowners Forum: hey all
Lorilei363: Hi, Rodney
tshirtcountdown: hi
designsbyjennie: I'm back
PeterD555: welcome.
Lorilei363: Hi, Jennie
designsbyjennie: Hi Lorilei
PeterD555: and welcome back Jennie
designsbyjennie: ty Pete
Lorilei363: I'm not sure everyone knows everyone...
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Lorilei363: Neeley!
Lorilei363: Tony
dtdgoomba: Allo dare
Lorilei363: I guess that means hello
Lorilei363: I hope...
designsbyjennie: lol
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PeterD555: lol
designsbyjennie: I think it's hello there
dtdgoomba: yeah, hello there ... kinda like einstein would say
Lorilei363: yep
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Lorilei363: Okay
designsbyjennie: Hi Dano
VitalDark: Hi mouseketeers
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VitalDark: Hi J
designsbyjennie: lol
dtdgoomba: 12 hour day, head is out of it ;) hello all
designsbyjennie: Hi Tony
VitalDark: goomba
dtdgoomba: hey dan
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VitalDark: Hey Bradley
VitalDark: lol.... this is fun
dtdgoomba: everyone leavin and joinin huh
designsbyjennie: lol.......looks like it
Bradley W Schenck: Hey! Chat window went wonly (tm) and I ad to dive out for a sec
PeterD555: or getting dropped.
designsbyjennie: wonly?
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CafePress Storeowners Forum: ready to go?
dtdgoomba: i like that you trademarked it
Lorilei363: I hope so
Bradley W Schenck: err, wonky. TM.
VitalDark: roger-that all systems ready
designsbyjennie: <----always ready
Lorilei363: Anyone want to go first?
dtdgoomba: roger roger
CafePress Storeowners Forum: I have about 15 minutes - so go for it. Don't hurt me
VitalDark: [winky]
PeterD555: Behave Jen
dtdgoomba: sweeet, speedposting
Lorilei363: heehee ;)
PeterD555: ;)
designsbyjennie: lol
tshirtcountdown: who has the first question?
dtdgoomba: I got one, i'll repeat what someone else asked...
designsbyjennie: can we ditch the 5% transaction fee?
VitalDark: Dano has low-priority questions
dtdgoomba: Why can't we just charge people that over-markup their stores
dtdgoomba: instead of everyone
Lorilei363: Jennie...
designsbyjennie: yes?
Lorilei363: just recognizing your 1st Q
designsbyjennie: oh....lol.......I thought I was getting yelled at
Lorilei363: no :)
designsbyjennie: whew
Bradley W Schenck: Is this a semi-moderated chat?
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dtdgoomba: i think so, i know how this works.. (raising hand)
VitalDark: Yes it is.... Lorilei just recognized Jennie as having the first question.
dtdgoomba: (waving it saying ooo ooo)
Lorilei363: Behave
Lorilei363: Maheesh doesn't have much time
designsbyjennie: did Maheesh disappear?
Lorilei363: I'll bet he got the Ezboard boot
Lorilei363: I did, too
VitalDark: happens sometimes
designsbyjennie: I hope not
CafePress Storeowners Forum: still here
designsbyjennie: 15 minutes isn't very long
VitalDark: so let's not waste it....
tshirtcountdown: it's hard to follow with all the side chat
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Lorilei363: True
designsbyjennie: Maheesh....is there a different way to handle the 55 transaction fee.....rather than penalize all the shopowners for a few people that mark up too high?
CafePress Storeowners Forum: we chose the 5% based on simplicity sake. it kinda shocks us that its so confusing to everyone
designsbyjennie: oops.....5%
designsbyjennie: it's not at all confusing.....
designsbyjennie: it's just totally wrong
*
designsbyjennie: why penalize all the shop owners when only a few mark up their products so high?
designsbyjennie: we work very hard to keep the $1 or $2 we do make on those transactions
jrotem: why not a mark-up threshold over which there is a fee?
CafePress Storeowners Forum: weird - sometimes this works and it doesn't
CafePress Storeowners Forum: one sec
CafePress Storeowners Forum: tech problem here
CafePress Storeowners Forum: its not just based on seriously high markups of $20 plus
designsbyjennie: couldn't you make it so there was a maximum mark up on certain products then?
CafePress Storeowners Forum: the variance in markup over the years has increased dramatically - especially with the new lower cost products
CafePress Storeowners Forum: it doesn't make sense to have a series of thresholds based on every item
designsbyjennie: why not?
CafePress Storeowners Forum: otherwise the product center and pricing grid would look like a nightmare
CafePress Storeowners Forum: and the equation for base prices would be nasty
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CafePress Storeowners Forum: Jed!
VitalDark: Hi Jeff
cafejeddings: howdy do
CafePress Storeowners Forum: silly who shows up
Lorilei363: Hey, Jeff :)
designsbyjennie: I'd prefer the nightmare look, to losing our little .05 on the dollar
cafejeddings: I can only stay for 5 minutes, as my wife thinks I'm leaving work now. :-)
jrotem: perhaps a percentaged- based mark up threshold -- over 45%...
tshirtcountdown: how about a straight percentage that is allowable before a transaction fee (say 50%)
jrotem: and a transaaction fee is imposed
designsbyjennie: yeah
VitalDark: (with a notice that over a certain % can incur a fee?)
jrotem: or 50% ;-)
cowsillfan: Or if the lower priced products are a problem across the board don't have them .. I'd rather lose stickers than pay 5% across the board.
designsbyjennie: yeah.....me too
CafePress Storeowners Forum: i think people are strictly interpreting this as tax on their markup and some have suggested a general increase in prices. is that preferred?
designsbyjennie: no
VitalDark: no - on general increase
jrotem: it feels less invasive but it peends on how much and many products
Bradley W Schenck: If the base prices were intended to absorb the processing charges on smaller commissions...
cowsillfan: I don't think an increase in prices will solve your problem will it?
tshirtcountdown: I think what would be preferred would be a percentage based fee for only those that require an additional fee
Bradley W Schenck: And if, due to larger markups, you now want to apply an additional 5% processing fee...
designsbyjennie: what wouldn't work with the percentage idea?
Bradley W Schenck: Then it seems as though those items with smaller commsissions will now pay twice...
Bradley W Schenck: Once within the original "budget" within the base price, and one as a 5% fee on commissions.
jrotem: I like that as a trust and perception level, the mark-ups should not be "taxed unless they are exhorbitant
jrotem: and I wouldnt mind losing stickers at all
CafePress Storeowners Forum: as posted , this trnasaction fee is not based on just high markup stores
CafePress Storeowners Forum: that's only part of the equation
cafejeddings: it's funny, stickers, in terms of strict volume, are one of the more popular products...
CafePress Storeowners Forum: especially if you are referring to high markup in the sense of $99 for a t-shirt
designsbyjennie: I've never sold one
jrotem: i know many ppl like them but I feel where CP shines is in t-shirts so that's my focus
cowsillfan: I think (at least in my case) a lot of us have bought them as promo items. I haven't sold that many to people other than me.
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jrotem: Hi kristen
tshirtcountdown: I think the consensus is that not everyone should have to pay the 5% fee. Since some of us are already paying our transaction fees with the base price that was originally budgeted for our type of markups. Let us know what the threshold is that is not covered by the base price, so we can make a choice if we want to keep our markups below that point, or if we have to pay an extra transaction fee because of an overly high markup
cowsillfan: I'd like to hope that whenever a product is added at Cafepress that the base price includes enough $ for CP to make money and so I don't need to subsidize it.
VitalDark: I only feature Framed Prints and recently posters... but the prints can certainly command more than 50% markup. I'd be willing to be charged a fee because I'm over norm.
PeterD555: So what's are the other reasons? This is the only thing we have heard.
cafejeddings: but sometimes the base price DOESN'T include enough $ for us to make money! especially when someone sells a $3 sticker for $50.
jrotem: Vitaldark is such a good guy! ::waving::
tshirtcountdown: then in that case, the base price was calculated wrong
cafejeddings: (stupid jeddings, don't say anything when you have to be leaving... :-) )
cowsillfan: But in that case, with our suggestion, you would be charging them a percentage of their markup.
CafePress Storeowners Forum: there are other issues such as fraud prevention, chargebacks, etc that are costs that are dependent on the markup
designsbyjennie: so.......make the person that marks it up 50...pay the transaction fee
jrotem: Jeff, why is that? your base is the same!
tshirtcountdown: If someone charges $50 for a sticker, then they have gone beyond a threshold
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cafejeddings: right right, am I just making your point? :-)
jrotem: I agree 100% with Rodney
CafePress Storeowners Forum: a bit out of hand here
VitalDark: : )
CafePress Storeowners Forum: stop
CafePress Storeowners Forum: please
CafePress Storeowners Forum: thank you
CafePress Storeowners Forum: :)
designsbyjennie: Maheesh......shouldn't those things be YOUR expenses.....not ours?
designsbyjennie: I mean fairly.....we are making the least amount here
CafePress Storeowners Forum: jennie - let me answer
CafePress Storeowners Forum: they are our expenses, but they are variable on your actions
CafePress Storeowners Forum: and that's why the fee is based on your markup
CafePress Storeowners Forum: it is progressive
CafePress Storeowners Forum: think about it
designsbyjennie: not unless I mark them up excessively
designsbyjennie: so if I do that.......
CafePress Storeowners Forum: 5% on a $1 markup is 5 cents
designsbyjennie: charge me the fee only then
CafePress Storeowners Forum: those people who rae excessively marking up will be paying much more
CafePress Storeowners Forum: ...
designsbyjennie: and that would be their choice
CafePress Storeowners Forum: so someone with a $20 markup is paying $1
CafePress Storeowners Forum: you are not paying them
tacomagofiend: sorry i'm late... why is the transaction fee necessary?
foxvox: IF people pay $50 for a sticker wouldn't it be safe to say they are not really concerned with thrift? ;-)
CafePress Storeowners Forum: for them
*
designsbyjennie: I am aware of that.....
cowsillfan: I think we all agree that those marking up excessively should pay but those of us marking up minimally feel we are being nickeled and dimed out of $$ that were ours.
CafePress Storeowners Forum: we are a bit surprised b/c you all see to be viewing the transaction fee as a tax on your earnings
CafePress Storeowners Forum: we didn't expect that...
dtdgoomba: can i ask what cp did expect?
CafePress Storeowners Forum: our anticipation is that it would have been viewed as an increase on price
cafejeddings: well, I gotta run...just wanted poke in on the conversation. go easy on Maheesh everyone! :-)
foxvox: We're just a bunch of surprises. ;-)
CafePress Storeowners Forum: one that this based on a member's sales and pricing
CafePress Storeowners Forum: its much less for us to charge 5% of $2 markup that a 50 cent price increase
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CafePress Storeowners Forum: ie 10cents vs 10 cents
VitalDark: bye.... Question: So - the initial wording of "fee" set the wrong tone. Correct?
LPoindexter: hello
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designsbyjennie: no......what I don't want is to eat more of Cafe Press' expenses
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jrotem: GreatGear Message Board Chat(?) Using Chat BETA Chat Bug & Usability Reports
Bradley W Schenck: But on a $2 markup, have you not already included processing costs in the base price?
tshirtcountdown: the thing is Maheesh, it doesn't make sense that there would be a new fee for people that haven't change anything in their actions. For those that have changed and choose a higher markup, they should have a fee. Those that have been doing business as usual with a $1 markup, their fees should be covered by the base price
jrotem: sorry
designsbyjennie: I agree Rodney
CafePress Storeowners Forum: brad - i think that's the assumption you are all working on - but NO since we based it on less variability than we are seeing
CafePress Storeowners Forum: the initial pricing model has been the same since 1999
designsbyjennie: lol jean.....you okay?
jrotem: Maheesh, please do consider a mark-up limit. And another suggestion that might cover some fees...
CafePress Storeowners Forum: we had 0 users than
cowsillfan: I agree too. Plus I felt I got emails that said here are 3 ways you'll be earning less $$, It was a lot at once.
dtdgoomba: yep, i agree with dan too, if I sell prints knowing they will sell at a high markup for being rare, I don't mind a fee on it
CafePress Storeowners Forum: we have over half a million now
Bradley W Schenck: How much variability is there in a $2 markup?
jrotem: Some people might get mad at this but how about a limit on the # of basic shops?
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CafePress Storeowners Forum: its not just $2 brad - you might be increasing by $2 but the vast majority are not
CafePress Storeowners Forum: in any point - we've heard you and will consider your comments
designsbyjennie: wouldn't a lot of them be in your corporate accounts.....and if so.....charge more for the corporate account
Bradley W Schenck: I'd hate to see mrkups limited; I would also hate to see a transaction fee applied to markups that fall within what was budgeted in the base price.
jrotem: a limit of basic shops would mean more people considering premiums shops
Lorilei363: or more people quitting
foxvox: True, Jean - would it be retroactive in your mind?
tshirtcountdown: let's try to keep the discussion to one topic at a time so we can get more questions answered
foxvox: LOL - check, Rodney. [listens instead]
designsbyjennie: I think he's going now anyway
jrotem: no not quiting, they would just be be able to keep adding shops ad infinitum
tshirtcountdown: The transaction fee has sort have been discussed out, and I think Maheesh understands our side on this
tshirtcountdown: Maybe we could have another question posed?
foxvox: Cool - I look forward to reading the transcript part I missed.
CafePress Storeowners Forum: yes]
tacomagofiend: my shirts are basically nonprofit; if i have a limit on basic shops, i'll have to look elsewhere for some printing
Lorilei363: Wording in agreements?
tshirtcountdown: Is there another question that someone has?
jrotem: tiers?
jrotem: can they be lowered?
Lorilei363: Is there a way we could have things worded more clearly?
jrotem: even a bit?
Lorilei363: [go ahead]
tshirtcountdown: That's 2 questions :) Can we have clearer wording on the agreements and Can the tiers be lowered?
tshirtcountdown: Which one do you want to field Maheesh :)
CafePress Storeowners Forum: one sec
CafePress Storeowners Forum: nugget is barking
CafePress Storeowners Forum: :)
jrotem: :-)
jrotem: lets hear what he has to say
Lorilei363: :)
PeterD555: lol
LPoindexter: where will the transcript be posted?
Lorilei363: Probably on the GG website
LPoindexter: thanks
Lorilei363: It will be announced
CafePress Storeowners Forum: back
...
CafePress Storeowners Forum: clearer wording
CafePress Storeowners Forum: definitely
tacomagofiend: kewl
CafePress Storeowners Forum: tiers lowered...
Lorilei363: A lot of people panicked. It was like someone yelled FIRE
cowsillfan: and please don't send notices like this out on Fridays and then all go home for the weekend?? :)
jrotem: and better all 'roundn communication? many of us have not gotten eamils and only heard rumors
tshirtcountdown: easy now guys :)
CafePress Storeowners Forum: the tiers structure was initialy put in place when we had 8 products i believe
Lorilei363: We're trying to be nice, honest
Lorilei363: We won't bite
CafePress Storeowners Forum: they were all standard produtts - apparel , mugs, and mousepad
CafePress Storeowners Forum: in moving to larger product base - the by item structure really feel apart
jrotem: that makes sense, must have been a nightmare
CafePress Storeowners Forum: people selling lower dollar volumes over a month could get higher discounts on items than people selling hiigher dollar amounts but less items
CafePress Storeowners Forum: didn't make sense - except to the people selling a million stickers
CafePress Storeowners Forum: they were getting a great deal!
CafePress Storeowners Forum: though I think we basically we're losing money on all that
tacomagofiend: lol
CafePress Storeowners Forum: this structure makes everything based on dollar volume
CafePress Storeowners Forum: we set $250 based on the most popular product - tshirts
CafePress Storeowners Forum: you sell less than 20 tshirts to hit 250
CafePress Storeowners Forum: $250
jrotem: I think most of us agree that makes sense
foxvox: [nodding]
CafePress Storeowners Forum: when we run the numbers against members earning commission checks, we see a big split
tshirtcountdown: 17.87 shirts to be exact
CafePress Storeowners Forum: people selling a ton of stickers lose money
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CafePress Storeowners Forum: people selling a lot of apparel, mugs, etc make money
THstoremanager: hi
dtdgoomba: sweet, i have old shirts that are .87
CafePress Storeowners Forum: but its a progressive scale
LPoindexter: hi
designsbyjennie: hi Cassie
CafePress Storeowners Forum: so more money you sell - the more discounts you get
CafePress Storeowners Forum: that's it
THstoremanager: this is lame, i hafta go
my mom wants me to watch yellow submarine
tshirtcountdown: ok...next question folks?
LPoindexter: I have a question, excuse me if its already been asked. Are all these new changes set in stone or is there still a possibility of things changing again?
tshirtcountdown: First come first serve :)
THstoremanager: you guys wont still be here in an hour or so right?
tshirtcountdown: Lauren gets it :)
LPoindexter: I copied and pasted :)
tshirtcountdown: did you catch that one Maheesh?
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CafePress Storeowners Forum: got it
CafePress Storeowners Forum: we are listening and that's why we have a month's notice built in
VitalDark: Q from Dano?
CafePress Storeowners Forum: nothing goes into effect until July 1
LPoindexter: ok, thanks
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jrotem: meanign there may be adjustments?
tshirtcountdown: Dano gets a next question
tacomagofiend: .0
CafePress Storeowners Forum: possibly
tacomagofiend: woops.. wrong screen, sorry
VitalDark: Q: Will any of this affect the products that are *already* at a higher price point? (eg. framed prints, etc.)
tshirtcountdown: Will any of what?
CafePress Storeowners Forum: ?:
VitalDark: the desire to keep the dollar amounts from going too high based on the thresholds you set. Or, are those percentage-based?
CafePress Storeowners Forum: still don't get the q
tacomagofiend: i'm guessing ... products that are only available in premium stores... are they subject to the 5%?
VitalDark: I'm sorry... someone just privately answered my question - I misunderstood. Disregard.
CafePress Storeowners Forum: kewl
tshirtcountdown: Next question anyone?
cowsillfan: Can I go back to the tiers for a minute? The discounts are substantially less than they used to be on things like T-shirts, I get there sooner but I earn much less.
jrotem: I'd like to go back to the tiers?
THstoremanager: can we have a *send cafecash*?
tshirtcountdown: Vicky got one in :)
tshirtcountdown: Then Cassie :)
tshirtcountdown: whoops, Vicky - Jean - Cassie
cowsillfan: I totally get that you can't discount everything if I sell 20 stickers but I don't see anyway to get to the $11.99 per T-shirt that I used to be able to. Am I missing something?
tshirtcountdown: I'll assume Maheesh is typing?
(inkspotts left)
Lorilei363: I hope so
cowsillfan: Or we've confused him totally. :)
Lorilei363: Unless he got booted
Lorilei363: Ezboard freeze
*
THstoremanager: hrm
cowsillfan: I hate when that happens.
jrotem: or Nugget is barking
tshirtcountdown: he's still there...
CafePress Storeowners Forum: the discount levels are a bit less on the front end, but progressively get higher as you sell more
CafePress Storeowners Forum: thus the progressiveness of the system
THstoremanager: ok, i hafta go guys... can someone mention sending cafecash maybe?
tshirtcountdown: Jean?
CafePress Storeowners Forum: send cafecash?
cowsillfan: Just curious .. how many storeowners really get to $1000 per month??
CafePress Storeowners Forum: explain?
CafePress Storeowners Forum: a lot actually
designsbyjennie: Not me
THstoremanager: maheesh, i have a mention of it in the forums
THstoremanager: rodney knows
cowsillfan: other than corporate accounts.
THstoremanager: tty guys later
(THstoremanager left)
tshirtcountdown: by Send CafeCash, Cassie meant if you are less than the threshold, could you send your balance to a different account or person?
jrotem: it really eats into the samller folks liek me who are close but not close enuf -- thats why i asked if there could be any consideration about lowering the tier somewhat
VitalDark: like a "donation"
Lorilei363: Like a gift certificate
tshirtcountdown: as a possible feature
tshirtcountdown: so their money doesn't go "poof"
jrotem: oh sorry, thought we were still on tiers
CafePress Storeowners Forum: good suggestion
CafePress Storeowners Forum: never heard it before
tshirtcountdown: that's next Jean...you can throw your question in there
CafePress Storeowners Forum: cafecash will soon be a gift certificate
CafePress Storeowners Forum: ahh yes
CafePress Storeowners Forum: sorry confused
Lorilei363: cool
jrotem: nice idea
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cowsillfan: Great - love the idea of being able to do a gift certificate with CafeCash - thanks!
*
foxvox: Yah!
CafePress Storeowners Forum: want to hear about big changes?
Lorilei363: yes!
CafePress Storeowners Forum: changes you will like?
tshirtcountdown: Jean's up with her tier question?
CafePress Storeowners Forum: :)
cowsillfan: I don't know .. do we?? lol
jrotem: do we?
VitalDark: we do...
jrotem: :-)
Lorilei363: We'll be brave
CafePress Storeowners Forum: books - they do exist and are on the way
VitalDark: tell us a story...
CafePress Storeowners Forum: unfortunately delayed till july - but should be able to post specs soon
CafePress Storeowners Forum: the quality looks great
CafePress Storeowners Forum: i may need some beta testers
designsbyjennie: <----tester
tacomagofiend: books? who provides the content?
CafePress Storeowners Forum: improved search is online and getting better
CafePress Storeowners Forum: we're seeing people actually find stuff with it. :)
LPoindexter: I like the new search
cowsillfan: I love the changes to the search.
PeterD555: lol I was gonna say Jennie.
tacomagofiend: or are these blank, like diaries?
dtdgoomba: for a 5% testing fee, I'll do it.. kidding
CafePress Storeowners Forum: diaries are also coming
tshirtcountdown: If you want to send some prototypes my way, Maheesh, you can
CafePress Storeowners Forum: basically a blank book you design the cover of
designsbyjennie: lol Tony
foxvox: Yah - love the search.
designsbyjennie: <------has a cover
CafePress Storeowners Forum: i like the diaries/journals a lot
tacomagofiend: kewl
CafePress Storeowners Forum: site will be redesigned soon as well
CafePress Storeowners Forum: will have more a marketplace feel
cowsillfan: I love the idea of a journal; we don't have book content right now but definitely love the journal idea.
CafePress Storeowners Forum: the goal is helping people find your designs - and us bringing you sales
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jrotem: I'd love it if they could be color inside as well -- is that in the planning at all?
CafePress Storeowners Forum: the directory is being completely restructured
CafePress Storeowners Forum: color book?
CafePress Storeowners Forum: or color paper?
jrotem: good, and is off to a good start
designsbyjennie: like.....photos or images inside
jrotem: good
(Lorilei363 joined) CafePress Storeowners Forum: color will be later on in the yearfoxvox: Yah!
CafePress Storeowners Forum: want to hear about big changes?
Lorilei363: yes!
CafePress Storeowners Forum: changes you will like?
tshirtcountdown: Jean's up with her tier question?
CafePress Storeowners Forum: :)
cowsillfan: I don't know .. do we?? lol
jrotem: do we?
VitalDark: we do...
jrotem: :-)
Lorilei363: We'll be brave
CafePress Storeowners Forum: books - they do exist and are on the way
VitalDark: tell us a story...
CafePress Storeowners Forum: unfortunately delayed till july - but should be able to post specs soon
CafePress Storeowners Forum: the quality looks great
CafePress Storeowners Forum: i may need some beta testers
designsbyjennie: <----tester
tacomagofiend: books? who provides the content?
CafePress Storeowners Forum: improved search is online and getting better
CafePress Storeowners Forum: we're seeing people actually find stuff with it. :)
LPoindexter: I like the new search
cowsillfan: I love the changes to the search.
PeterD555: lol I was gonna say Jennie.
tacomagofiend: or are these blank, like diaries?
dtdgoomba: for a 5% testing fee, I'll do it.. kidding
CafePress Storeowners Forum: diaries are also coming
tshirtcountdown: If you want to send some prototypes my way, Maheesh, you can
CafePress Storeowners Forum: basically a blank book you design the cover of
designsbyjennie: lol Tony
foxvox: Yah - love the search.
designsbyjennie: <------has a cover
CafePress Storeowners Forum: i like the diaries/journals a lot
tacomagofiend: kewl
CafePress Storeowners Forum: site will be redesigned soon as well
CafePress Storeowners Forum: will have more a marketplace feel
cowsillfan: I love the idea of a journal; we don't have book content right now but definitely love the journal idea.
CafePress Storeowners Forum: the goal is helping people find your designs - and us bringing you sales
(Lorilei363 left)
jrotem: I'd love it if they could be color inside as well -- is that in the planning at all?
CafePress Storeowners Forum: the directory is being completely restructured
CafePress Storeowners Forum: color book?
CafePress Storeowners Forum: or color paper?
jrotem: good, and is off to a good start
designsbyjennie: like.....photos or images inside
jrotem: good
(Lorilei363 joined)
(cont. in part 2)
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